sandy lin 15/f,tower2 ,bright china,building1,beijing. objective: to contribute developed customer relations and administrative skills to a challenging in a hotel. summary of qualifications: developed interpersonal skills,having dealt with a diversity of clients,professionals and staff members. detail-and goal-oriented. function well in high-stress atmosphere. knowledgeable on both eeco and aptec computers systems. career history 1992-present the oliver hotel,whitewater,ks hotel clerk resolved guests needs.controlled reservation input utilizing eeco computer system.handled incoming calls.maintained daily reports involving return guests，corporate accounts,and suite rentals.inspected rooms. 1988-1991 walden hotel,walton,ks hotel clerk trained personnel.handled telephone,international fax and telex bookings.maintained daily and monthly reports tracking demands and guaranteed no-show billing.utilized aptec computer for inputting group booking and lists. 1986-1987 walden hotel,walton,ks sales associate assisted customers.maintained stock.opened/closed shop.tracked best selling novels,and made recommendations to customers. 1983-1985 bethel college,north newton,ks secretary responsible for general clerical duties.resolved inquiries.assisted in locating guest speakers. education bethany college,lindsborg,ks bachelor of science;sociology,1983 preferences furnished upon request. candidates customer relations and administrative skills,essential in the hotel/hospitality field,are emphasized throughout the resume. education is de-emphasized because candidates work history is strong.