ot回顾过去的相关 [8] h. akkermans, kim van oorschot. developing a balanced scorecard with system dynamics[c].the 20th international system dynamics conference,palermo, italy,2002.
[9] sterman, j. d., n. p. repenning, and f. kofman, 1997, unanticipated sideeffects of successful quality programs: exploring a paradox of organizational improvement, management science, 43(4), 503-521.
[10]linard, k. et al. (2000). a dynamic balanced template for public sector agencies. cd-rom proceeding ok 20th international conference of the system dynamics society.
[11]todd, d., e. palmer (2001). development and design of a ‘dynamic’ balanced scorecard in local government. proceedings of european operations management association 8th international annual conference, bath, united kingdom, june3-5.

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