ulate stage to divide the line, promote china tour the business enterprise aim at implement standard carry on keep

on of process improvement, exaltation erp software implement of quality, promote the renewal of business enterprise management style, make business enterprise on time, press budget and complete an erp management engineering by the result ground. finally constituted part of and concrete business functions to carry on to categorize to the erp system to explain with function. the four-part cent of thesis is a textual coda part, doing the outlook of synopsis from the technique and travel agency oneself characteristics' development to future erp.

keywords erp ;travel agency ;operation system ;support system

目 录

摘 要... i

abstract ii

第1章 绪论... - 1 -

1.1 研究的背景和目的... - 1 -

1.1.1 我国旅游企业在新世纪所面临的市场环境... - 1 -

1.1.2 旅行社erp建设的目的... - 1 -

1.2 旅游业erp应用现状... - 2 -

1.3 研究方法... - 3 -

第2章 erp系统概述... - 4 -

2.1 erp原理... - 4 -

2.2 erp实施两阶段论... - 5 -

2.3 erp在我国的实施历程... - 6 -

2.4 erp应用的问题... - 7 -

2.4.1 erp市场存在的问题... - 7 -

2.4.2 erp实施的问题... - 8 -

第3章 erp系统在旅行社的应用... - 10 -

3.1 旅行社实施erp系统的可行性... - 10 -

3.1.1 实施erp的必要性... - 10 -

3.1.2 实施erp的可行性... - 13 -

3.2 erp在旅行社的实施过程... - 13 -

3.2.1 实施前期阶段... - 14 -

3.2.2 实施准备阶段... - 17 -

3.2.3 模拟运行及用户化阶段... - 18 -

3.2.4 新系统运行阶段... - 18 -

3.3 旅行社erp系统的组成... - 19 -

3.3.1 业务系统... - 19 -

3.3.2 支持系统... - 23 -

3.3.3 其他系统... - 24 -

第4章 旅行社erp系统的未来展望... - 26 -

4.1 支持供应链管理... - 26 -

4.2 支持业务流程重组bpr.. - 26 -

4.3 业务软件平台化... - 26 -

4.4 与移动通信技术的结合... - 27 -

结 论... - 28 -

致 谢... - 29 -

参考文献... - 30 -

附 录 a.. - 31 -

附 录 b.. - 35 -

第1章 绪论

1.1 研究的背景和目的

1.1.1 

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